went with my son in law as his zafira was not working as it should, he asked for them to diagnose the issue and that's were the problem started they did not even do a compassion test on the engine before deciding it had to be an engine out job. because their computer could not work out what was wrong and they did not have the correct tool to do a compression test as it was at another garage. poor service and son in law ended up argueing with the manager who told him just to collect his car and never come back. he did not charge him but in truth he did not do the right thing for his customer. how can a Vauxhall specialist not have the tool to do a compression test and not be able to diagnose the issue with the zafira disel engine. (It's not a Ferrari) we were not impressed.
One of the worst companies I have ever had to deal with in my life.I leased a brand new car Vauxhall Astra 68 plate, currently 770 miles on clock.Monday evening, the 28/01 the electric hand brake started to become temperamental.The yellow signed appeared on board and I was not able to set up the hand brake.After some attempts to switch off and on the engine, I thought the problem disappeared but Tuesday morning the same issue.I called the dealer Thurlow Nunn Norwich Hall Road to book in an appointment for the car to be checked and I was told that If I had done any modifications to the car that could void the warranty, I will need to pay 72 for the car to be investigated(I did find it a fair point).Guess what , today Thursday, the 31/01/19 I arrived at the aforementioned dealer ,where, one of the representatives told me that actually , the electric hand brake being temperamental(I explained that since Tuesday morning I have not had this issues anymore)there is a small chance they could identify something and that i will have to pay 72 in case they don't find anything.It is like you go to the doctor, accusing some health issues, and he tells you, listen ,we take the blood tests, but if we cannot find anything, we will charge you for waisting our time.Or in the dealer's case, if we are incompetents or it was just a temporary issue, we still charge you, because that is how we treat the customers.I even talked to an unsympathetic senior representative DES or DEZ that told me the same thing.I called the lease company to explain them the situation and they were stunned, since they contacted a major Vauxhall dealer that they deal with, and they also agreed that is outrageous and it should be investigated within the warranty issues(brand new car, only 770 miles).I was told that I should try to talk to the person in charge , but mister Scott Freeman , did not even bother to pay attention to my needs, though he was there, alone in his office .I specifically said for three times to mr DES/DEZ that I insist to talk to the manager , and the answer''my boss sent me to deal with you''So they offered only a 10 minutes diagnose without taking responsibility .In the meantime I was called by the lease company and as well they were disappointed, so they even the offered to pay the bill being very sure they will recover the money from Vauxhall, unlike as the Thurlow Nunn representatives that all they wanted was to mug me.So I left the car, around 10:30 at the dealer to be properly investigated for one day, as I was told.As explained by mr Des/Dez the car would be taken to be investigated around 11:30.I received a call at 11:50 that the car is ready to be taken .Obviously no faults , and probably the lease company got charged 72 for a 20 minutes job.No reports I was given, just verbally was told that all is good.How is it possible these representatives to mug customers and get away with this?If I could I would give them 0 stars,I would.I just hope that for the next 3 years I will find a proper Vauxhall dealer where the car can be maintained and properly serviced in case I need to.I do not want to deal with potentially thieves that think they run the world and can get away with it.
Shockingly poor service from a dealership which couldnt care less about after sales or their customers. I was 400 miles from home and driving through Norwich when the engine management light came on and the car began making horrible noises and shaking violently, the car was barely driveable. I called in as they were the nearest Vauxhall dealer and explained my situation. Their workshop was empty and all their staff sitting around. I was told by the girl that they are busy but can book me in for diagnostics in 7 days which will cost 75, and that the appointment would only be for diagnostics, repairs would need another later appointment. I was disgusted by this poor service considering diagnostics takes 60 seconds with their OPCOM scan tool and that they knew I was stranded. They weren't busy and couldn't seem to care less that they had someone stranded with a broken Vauxhall in their forecourt. The car struggled to an independent garage nearby who assisted me on the spot and rectified the issue immediately. SHAME THURLOW NUNN VAUXHALL COULDNT DO THATEDIT: The owner has replied saying "if the workshop is empty with staff standing around there would be no reason for us to turn you away" - Thats strange considering its exactly what happened. Offering a slot to read my car's fault codes 7 days away when you have a person visiting from another country with a broken Vauxhall is a disgrace. It takes 60 seconds to perform a fault code check and the workshop was empty with no other customers and all staff standing around chatting. Work on your customer service, it was inexcusable
Had a great experience with the sales staff member Dixie.. He was never pushy like most sales people and he showed us everything in detail so we understood it correctly and when we buy our new car it will be with him .. Cheers dixie
Initially gave 4 stars and got a notification to contact Jody regarding my rating. Emailed them and did not get any response back.Fake customer support to get good ratings, they really don't care for your needs. My wife car also needed a service and I didn't want to use Thurlow Nunn again so went to the competition and it was easier to deal with and probably cheaper. Will take my car there for my next service for a better comparison.
Thurlow Nunn - Norwich Hall Road is a UK Car Dealer based in Norwich, East of England. Thurlow Nunn - Norwich Hall Road is located at 591 Hall Rd, Norwich NR4 6AJ, UK.
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