Called to book a test drive on a specific car, time arranged. I arrived slightly early (5-10 min) but was happy to wait. 25 minutes after my appointment time, I was still waiting. I was then informed that the car I had booked to test drive had been sold the previous day. I understand that these things happen but to ignore me for half an hour then tell me that the car had been sold was pretty infuriating.I had a large cash deposit, needed a car quickly and was willing to take out finance with you...was treated very badly and no attempt was made by any other sales persons to engage with me whilst I sat there for 35 minutes. Do you actually want to sell cars? A very bizarre and wholly off putting experience. Will take my money else where.
Had an issue with my Volvo D40 countryman , although my warranty had just expired I decided to call Holden Norwich directly & I must say they were amazing! Nothing was to much trouble everything was explained & they covered all costs because it was a manufactures fault even though I was just out of warranty And a big Thank you to Kelly who was the receptionist with brilliant knowledge of Volvos Thankyou everybody at Volvo but especially Kelly I can see how Volvo keeps it good name with its impeccable aftercare Julia Butler
Excellent as always extremely helpful staff. Managed to get me a good deal on a Captur.
Went in to get parts and advice for my little C30 and Sharon couldnt have been any more polite or helpful, I am Volvo for life and glad that my local dealer has such pleasant staff, thank you
Went in to look at new Volvo, sales people ignored me and never came to ask me if I wanted help, even had to help myself to brochures, I then approached one of the staff to ask if I could take the brochures and they just said yes and carried on with the computer, very poor customer service actually 0 % because I got none !! Especially as I was looking at buying a new car this week, I may have looked a little rough round the edges but never judge a book by it's cover. I have already brought 1 brand new Honda from them but won't be buying anything else from them unless desperate
Holden Group is a UK Car Dealer based in Norwich, East of England. Holden Group is located at 22 Heigham St, Norwich NR2 4TF, UK.
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