The customer service at this London Street branch is outstanding. I have banked here for several years, after being a long term customer of another big bank, and it was a great decision to move to the Co-op. Staff are always friendly and take the time to see to your needs and wish you a pleasant day. Previously I had several meetings with an excellent financial consultant at the branch who helped me with managing my money & getting control of debt payments. The manager at this branch also agreed to waive some overdraft fees on my account at a time I was financially struggling. I cannot praise this branch enough! I would recommend the 'Everyday Extra' account - I claimed on this when my phone got smashed & was very happy with the insurance service & replacement mobile phone I received. Excellent !
Have had to contact the ombudsman over the dire service I have suffered over the years.Over 40000 taken from my bank account fraudulently over 3 months due in part to the banks negligence. 600 in my ex wifes account frozen for nearly 10 months with the reason given that she DARED to complain after the bank send her debit card and pin number to the wrong address. Your monies safer under your mattress or in a piggy bank than with this bunch of clowns
Lisa was very helpful and went out of her way to help. Deserves a pay rise.
Good customer service
Great customer service
The Co-operative Bank is a UK Bank based in Norwich, East of England. The Co-operative Bank is located at 69 London St, Norwich NR2 1HT, UK.
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